Refund policy

Returns & Refunds Policy

At Twinkle Jewelry, all sales are final. We do not offer returns, exchanges, or refunds once an order has been placed and received.

Please make sure to review your order carefully before completing your purchase, as we are unable to accept items back for return or issue refunds under any circumstances.

If you have any questions before purchasing, you can always contact us at twinklejewelryint@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. In such cases only, we will evaluate the issue and work with you to make it right.

Exceptions / non-returnable items

All items sold by Twinkle Jewelry are non-returnable and non-refundable. This includes, but is not limited to, sale items, gift cards, personalized pieces, and special orders.

Exchanges

We do not offer exchanges. If you wish to purchase a different item, a new order must be placed.

Cancellation Policy

Orders may be cancelled before they have been shipped within one hour. Once your cancellation request is approved, a full refund will be issued to your original payment method. Please allow up to 24 hours for the refund to be processed, depending on your bank or card issuer, it may take additional time for the refunded amount to appear in your account.

Once an order has been shipped, it can no longer be cancelled.

Refunds 

We strive to ensure that every order meets our quality standards. If you wish to cancel your order before it has been shipped, you may do so in accordance with our cancellation policy.

Once a cancellation request is approved, a full refund will be issued to the original payment method within 24 hours. Depending on your bank or card issuer, it may take additional time for the refunded amount to appear in your account.

Please note that refunds are only available for orders that are cancelled before shipment. Once an order has been shipped, refunds will not be issued. If you receive a damaged or incorrect item, please contact us within 24 hours of delivery so we can review your request and provide an appropriate solution.

For any questions regarding your order, feel free to contact us at twinklejewelryint@gmail.com